There are literally hundreds of employees at “THE STORE” I work at. While I doubt the majority will ever be more than just friendly faces I pass daily, there are a few I end up on shift with more than other. Remember, names have been changed to protect me and the innocent.

First you have to understand the hierarchy at “THE STORE”. We have the manager and his co managers, then there are the different department managers, then for my area we have our customer service managers who answer to the customer service lead manager. I’m among many others at the low end of the totem pole as cashier, but even just cashiers have an unspoken class system. The ones that have been there longest with their special colored vests, the ones who have made cashier of the month with their special colored vests and then us lowly peons with are normal, drab colored vests.

Directly above us cashiers are the regular customer service managers. They’re the ones we call for overrides, approvals, change, problems and issues we can’t handle. I think all of us cashiers have our favorite CSM’s that we like to work with more than others. For me it’s Jan. (Named changed to protect her innocence, though innocent is not one word I’d use to discribe her.)

Jan is black haired, somewhat short, average build, not fat not skinny. She has one of those gravely voices that you just know comes from smoking ciggarettes forever. She’s an older woman but not old, I’d say mid to late 40’s.

Her attitude is flat out take no shit but 100% cheerful fun. You’d expect her to be a fun party buddy but if you needed your back watched she’d be the first to cover you. She’s what I’d call a GOG, a good old girl. Old school, no nonsense down to earth very approachable type who doesn’t put on any airs. She has a terrific sense of humor and I can joke with her easily. I even have a pet name for her already…. Janalanadingdong. (modified to protect her innocence!) She’s my FAV for csm’s.

She’s relatively new to being a CSM from what I gather. But after chit chatting with my fellow peons, she is definitely one of the favorites of everyone. You can always count on her coming to our aid quickly and with no questions and never making you feel like you’re beneath her or wasting her time. This is definitely one lady I admire and respect in “THE STORE” food chain.

This entry was posted on Wednesday, April 26th, 2006 at 1:49 pm and is filed under Diary of a Mad Cashier. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.